Q & A

You can make an appointment through our online booking system on our website, www.kcpsych.com.au, or call our office at (07) 3256 6320. If you call after hours, you can leave a message, and we will return your call as soon as we open.

Appointment availability varies by practitioner, but generally, appointments can be scheduled within a week or two. For urgent matters, we may be able to arrange an appointment within 24 to 72 hours.

No, you do not need a doctor’s referral to see a psychologist privately. However, if you wish to claim a Medicare rebate for your consultation, you will need to consult a doctor for eligibility under a ‘Mental Health Care Plan’ provided by Medicare.

If you have a GP Mental Health Care Plan or private health insurance, you may be entitled to a rebate. Under the GP Mental Health Care Plan, you can receive a rebate from Medicare for 10 sessions per calendar year. Please note that gap fees may apply. For private health insurance, it is advisable to check your fund's entitlements.

No, we are currently closed on weekends.

Yes, some of our psychologists offer evening appointments. Late-night appointments are available from Tuesday to Thursday.

Street parking is available, and there is also parking in the Woolworths parking lot, with up to 3 hours of parking available.

Sessions typically last for 50 minutes. Assessment appointments may range from 1 to 3 hours in duration.

Your practitioner will create an individualised treatment plan and discuss the frequency of your visits. Initially, sessions may be weekly, then fortnightly, and later on a maintenance basis every 3–4 weeks.

Yes, it is common for people to feel nervous initially. Our staff and psychologists are aware of this and strive to create a warm and understanding environment to help you feel more comfortable.

If you feel your therapist is not a good fit for you, you have the option to consider seeing a different practitioner. Please come to reception, and we can discuss alternative options for you at the clinic. It's encouraged to openly discuss any concerns with your treating practitioner; they often have other therapy and treatment strategies that may be beneficial.

A clinical psychologist undergoes advanced training in clinical psychology, including education, supervised clinical experience, and registration with the Australian Health Practitioner Regulation Agency (AHPRA). They specialise in assessing, diagnosing, and treating complex mental health conditions using evidence-based therapies. On the other hand, a registered psychologist refers to any practitioner registered with AHPRA who has completed a minimum of four years of psychology education. They may specialise in areas such as educational, counselling, or organisational psychology, with a broader scope of practice.

Psychologists specialise in psychology, including the assessment, diagnosis, and treatment of mental health disorders using various therapeutic approaches. They are registered with AHPRA and often work in private practice, hospitals, or schools. Mental health social workers, trained in social work with a focus on mental health, address social and environmental factors influencing well-being. They provide counselling, advocacy, and support services, collaborating with health professionals in community health centres and government agencies.

Choosing a mental health social worker can offer advantages beyond cost and availability. They bring a holistic approach, addressing not just psychological factors but also social determinants of mental health. They excel in advocacy, community engagement, and building therapeutic relationships based on empathy and collaboration, complementing psychological assessments and therapies. This comprehensive approach supports long-term well-being.

Please arrive 15 minutes early to complete the necessary paperwork and settle in before your session. Your first session will typically involve discussing the issues that brought you to counselling and devising an individualised treatment plan. All our psychologists at KCPsych are committed to helping you achieve your goals and overcome challenges using evidence-based treatment strategies proven to be effective.