Q & A

FREQUENTLY ASKED QUESTIONS

How do I go about making an appointment?

You can make an appointment through our online booking system on our website, www.kcpsych.com.au, or call our office at (07) 3256 6320. If you call after-hours, you can leave a message, and we will return your call as soon as we open.

Do I need a referral to see a Psychologist?

No, you do not need a doctor’s referral to see a psychologist and come privately. If you are eligible to claim a Medicare rebate for your consultation, then you do need to see a doctor for eligibility for a ‘Mental Health Care Plan’ under Medicare.

Can I get a rebate?

If you have a GP Mental Health Care Plan or Private Health you may be entitled to a rebate. If your GP places you under this plan, then you will be entitled to a rebate from Medicare for 10 sessions per calendar year. However, gap fees will apply.

For private health, it is worth checking with your fund to see what your entitlements are.

Are you open on the weekends?

No, we are currently not open on weekends.

Are you open in the evenings?

Yes, some of our psychologists are available for evening appointments. Late-night appointments are available from Tuesday to Thursday.

Is there parking available?

Street parking is available. There is also parking in the Woolworths carpark for up to 3 hours.

How soon can I get an appointment?

It will depend on the practitioner you wish to see, but generally speaking within a week or two. For more urgent matters, we may be able to get an appointment within 24 to 72 hours.

How long do sessions last?

Sessions last for 50 minutes. If you are having an assessment, the appointment time may vary between 1 and 3 hours.

How often do I need to come?

The practitioner will devise your own individualised treatment plan and discuss the frequency of your visits. Your counselling sessions may be weekly initially, followed by fortnightly, and then in maintenance 3–4 weekly.

Do people often feel nervous when coming to see a Psychologist?

Yes, it is common for people to experience some initial nervousness. Our staff and our psychologists are aware of this and will always endeavour to provide a warm and understanding environment in which to help you feel more comfortable.

What do I do if I don’t feel my therapist is a fit for me?

It is your choice if you wish to consider seeing a different practitioner. In this instance, you can come to reception, and we can discuss alternatives for you at the clinic. If you don’t feel you are gaining the benefits you would like, we would encourage you to discuss this with your treating practitioner. They often have other options for therapy and treatment strategies they could use.

Is there any other information I should know?

You will need to arrive 15 minutes early to complete some paperwork. This also allows you time to settle in before heading into your session.

Your first session is usually spent with your psychologist learning about the issues that brought you to counselling and devising an individualised treatment plan to address your issues and concerns. All of our psychologists at KCPsych are committed to helping you become the Best Version of Yourself.

We use evidence-based treatment strategies that are clinically proven to assist you in achieving your goals and overcoming your adversities.