Q & A

You can make an appointment through our online booking system on our website, www.kcpsych.com.au, or call our office at (07) 3256 6320. If you call after hours, you can leave a message, and we will return your call as soon as we open.

Appointment availability varies by practitioner, but generally, appointments can be scheduled within a week or two. For urgent matters, we may be able to arrange an appointment within 24 to 72 hours.

No, we are currently closed on weekends.

Yes, some of our psychologists offer evening appointments. Late-night appointments are available from Tuesday to Thursday.

Street parking is available, and there is also parking in the Woolworths parking lot, with up to 3 hours of parking available.

Sessions typically last for 50 minutes. Assessment appointments may range from 1 to 3 hours in duration.

Your practitioner will create an individualised treatment plan and discuss the frequency of your visits. Initially, sessions may be weekly, then fortnightly, and later on a maintenance basis every 3–4 weeks.

Yes, it is common for people to feel nervous initially. Our staff and psychologists are aware of this and strive to create a warm and understanding environment to help you feel more comfortable.

At our clinic, confidentiality is one of our top priorities. We understand that seeking support can feel difficult at times, and we want to assure you that your privacy is respected at all times. When you visit a psychologist, your personal and medical information is kept private, in line with strict privacy laws under Australian law, including the Australian Privacy Principles.

If you are referred through a Mental Health Care Plan (MHCP), your doctor may receive information about your treatment, but this is typically limited to the details necessary for your ongoing care. Your workplace will not be notified about your appointments unless you specifically choose to share this information.

We take all necessary steps to ensure your therapy and personal information remain confidential, and your decision to seek help is entirely up to you. Should you have any concerns or questions about confidentiality, please feel free to discuss them with your psychologist. We're here to support you in a safe and private environment.

If you feel your therapist is not a good fit for you, you have the option to consider seeing a different practitioner. Please come to reception, and we can discuss alternative options for you at the clinic. It's encouraged to openly discuss any concerns with your treating practitioner; they often have other therapy and treatment strategies that may be beneficial.

For your initial appointment, we recommend bringing your Medicare card, health care or pension card (if you have one), and your referral. If you do not have a copy of your referral, please give us a call. We can confirm whether we already have it on file or let you know how to obtain a copy.

Yes, at our clinic, Grace, Eske, and Lisa have both personal and professional experience working with the LGBTQIA+ community. They understand the challenges faced by the LGBTQIA+ community and are dedicated to providing inclusive, compassionate care tailored to your unique needs.

We are located opposite the Royal Hotel, with our clinic situated above the Nundah Corner Café. Additionally, we have a lift available for easy accessibility.

No, you do not need a doctor’s referral to see a psychologist privately. However, if you wish to claim a Medicare rebate for your consultation, you will need to consult a doctor for eligibility under a ‘Mental Health Care Plan’ provided by Medicare.

A Mental Health Care Plan (MHCP) is created by your GP to guide your mental health treatment. It allows you to access Medicare rebates for up to 10 individual sessions per year with a psychologist or other mental health professional. This plan ensures that you receive tailored treatment to meet your specific needs, making mental health support more affordable and accessible. The plan is essential for accessing psychological services under Medicare and helps structure your ongoing care.

To obtain an MHCP, you will need to schedule an appointment with your GP. During this appointment, your GP will assess your mental health and determine if you need psychological treatment. If they believe you would benefit from therapy, they will develop an MHCP for you. Once in place, this plan allows you to access Medicare rebates for up to 10 sessions per year with eligible mental health professionals.

Having an MHCP gives you access to Medicare rebates, reducing the cost of mental health treatment. With the plan, you can access up to 10 sessions per calendar year with a psychologist or other mental health professionals. This ensures that you have a structured and personalised approach to treatment, making it more affordable and helping you manage your mental health needs effectively. The rebate reduces out-of-pocket expenses, making mental health care more accessible.

If you have a GP Mental Health Care Plan or private health insurance, you may be entitled to a rebate. Under the GP Mental Health Care Plan, you can receive a rebate from Medicare for 10 sessions per calendar year. Please note that gap fees may apply. For private health insurance, it is advisable to check your fund's entitlements.

Yes, rebates for psychological services may be available under private health insurance, depending on your level of cover and the specific provider. Many private health funds offer rebates for sessions with psychologists, and you can check with your insurer to determine your benefits. It's important to confirm with your provider whether the psychologist you see is covered under your plan and to understand any conditions or limits that may apply to rebates.

A gap fee is the difference between the full cost of your mental health session and the Medicare rebate you receive. For example, if the session costs $230 and the Medicare rebate is $96.35, you would be required to pay the remaining amount, which is the gap fee of $133.65. This fee varies depending on the cost of the session and the amount covered by the rebate. The gap fee is your out-of-pocket expense for the session and is paid at the time of your appointment.

Your mental health sessions can be bulk-billed if you have a valid Mental Health Care Plan and meet the necessary eligibility criteria. Bulk-billing means that Medicare covers the full cost of your session, and you will not have to pay anything out-of-pocket. To confirm whether your sessions are bulk-billed, it’s best to check with us when booking your appointment. If you are eligible for bulk-billing, we will confirm this before your appointment.

A clinical psychologist undergoes advanced training in clinical psychology, including education, supervised clinical experience, and registration with the Australian Health Practitioner Regulation Agency (AHPRA). They specialise in assessing, diagnosing, and treating complex mental health conditions using evidence-based therapies. On the other hand, a registered psychologist refers to any practitioner registered with AHPRA who has completed a minimum of four years of psychology education. They may specialise in areas such as educational, counselling, or organisational psychology, with a broader scope of practice.

A counsellor typically provides support for everyday life challenges, emotional well-being, and relationship issues, usually with a background in counselling or a related field. In contrast, a psychologist has advanced training in psychology and is qualified to assess, diagnose, and treat a wide range of mental health conditions like anxiety, depression, and trauma. While both offer valuable support, psychologists are generally more suited for those dealing with mental health conditions that require specific therapeutic interventions.

Psychologists specialise in psychology, including the assessment, diagnosis, and treatment of mental health disorders using various therapeutic approaches. They are registered with AHPRA and often work in private practice, hospitals, or schools. Mental health social workers, trained in social work with a focus on mental health, address social and environmental factors influencing well-being. They provide counselling, advocacy, and support services, collaborating with health professionals in community health centres and government agencies.

Yes, our practitioners are LGBTQIA+ friendly. We are committed to providing a welcoming, safe, and supportive environment for people of all sexual orientations, gender identities, and expressions. Our team respects and affirms the diverse identities and experiences of the LGBTQIA+ community. If you have any specific concerns or needs, please feel free to discuss them with your practitioner - we are here to support you in a comfortable and inclusive space.

Choosing a mental health social worker can offer advantages beyond cost and availability. They bring a holistic approach, addressing not just psychological factors but also social determinants of mental health. They excel in advocacy, community engagement, and building therapeutic relationships based on empathy and collaboration, complementing psychological assessments and therapies. This comprehensive approach supports long-term well-being.

Please arrive 15 minutes early to complete the necessary paperwork and settle in before your session. Your first session will typically involve discussing the issues that brought you to counselling and devising an individualised treatment plan. All our psychologists at KCPsych are committed to helping you achieve your goals and overcome challenges using evidence-based treatment strategies proven to be effective.